FAQ

Of course, you can return the product within 30 days from the delivery date. Shipping costs are borne by the customer.

To return the product, you can click on this link and follow the instructions.

Once the return is delivered to our warehouse, we will verify the product. The refund will then be issued within 3 to 4 days from the delivery date.

Certainly! You can contact us and request the cancellation of the order. If the order has not yet been processed, we will refund it immediately.

If the order was paid for with cash on delivery, we will request your bank details to make a transfer. In all other cases, the refund will be sent to the same payment method used for the purchase. It will be visible within 4 to 5 business days.

You will receive all the necessary information after opening the return request. If you choose to proceed with a courier pick-up, you only need to carefully pack the product.

In addition to the product(s), you should include the order slip that we will send along with your purchase. If you lost it, remember to include the order number with your first and last name.

By registering on the site and agreeing to receive promotional emails, you will be entitled to a discount coupon on your first order. It will be sent to you via email. Remember to check your 'junk' or 'spam' folder.

You will find the 'discount code' field at checkout. After entering the code, simply click on 'apply' to make it visible. You can enter only one discount code.

Of course! You can complete the order by checking the 'complete as a guest' box.

You can click on this link to register.

Our stock is periodically monitored. If you can add the product to the cart, it means it is available. Otherwise, you will have the 'notify me when available' option. To confirm availability, you can contact us at any time.

Absolutely yes! With your order, you will receive: the original case, microfiber cloth, and brand authenticity certificate.

When your order is shipped, you will receive an email with all the necessary information to track your order.

For 'standard shipping,' your order will be processed within 2 days from the purchase date and delivered within 2 days from the shipping date. For 'express shipping,' the order will be processed on the next business day, with delivery on the next working day after the purchase date. Example: if the order is placed before 12:00 PM, it will be processed the same day, with delivery the next working day.

It mainly depends on the location. We ship with GLS, BRT, DHL, and TNT. If needed, you can add your request in the 'notes' at checkout.

Absolutely yes! We use HTTPS protocols, and you will notice a padlock icon in the address bar, indicating that the site you are browsing is secure. All credit card transactions are encrypted, and the data is not saved.

Certainly! During checkout, you can choose the 'cash on delivery' payment method, which includes a small additional cost visible at checkout.

You can pay in installments using the 'pay in 3 installments with PayPal,' 'Scalapay,' or 'Klarna' services. Approval is subject to the chosen service.

Your order will be processed once we receive confirmation of the transfer from the administration. The processing times depend on the banking network.