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INTRODUCTION

This notice is provided for the website https://www.centrootticorizzo.com (Website).

Seller Information: Opti Group S.r.l., via Nazionale 173, 82030 Dugenta (BN), VAT: 01372050623, REA Number: BN-114937, Share Capital: €10,000, info@centrootticorizzo.com, optigroupsrl@pec.it. 3510330125 (Seller).

Art. 1 Scope of Application

1.1 These General Terms and Conditions of Sale apply to all sales made by the Seller on the Website.

1.2 If the Website allows, entering your tax code when making a purchase implies that you are acting as a Consumer under Article 3, paragraph I, letter a) of the Consumer Code (Legislative Decree of September 6, 2005, no. 206). A Consumer is defined as a natural person acting for purposes unrelated to their business, commercial, professional, or artisanal activity. If you enter a VAT number (your own or that of a legal entity), it implies a purchase as a 'Professional', as defined by Article 3, paragraph I, letter c) of the Consumer Code. A Professional is a natural or legal person acting in the exercise of their business, commercial, artisanal, or professional activity, or an intermediary. The implications of purchasing as a Consumer rather than a Professional will be explained in the following document.

1.3 The terms indicated are to be understood as business days, excluding Saturdays, Sundays, and national holidays. The images and descriptions on the Website are purely indicative. Colors may differ from the actual product due to the settings of the computer or devices used for viewing.

1.4 The General Terms and Conditions of Sale may be amended at any time. Any changes and/or new conditions will be effective from the moment they are published on the Website. You are therefore encouraged to regularly access the Website and review the latest version of the General Terms and Conditions of Sale before making any purchase.

1.5 The General Terms and Conditions of Sale applicable are those in force on the date the purchase order is sent.

1.6 These General Terms and Conditions of Sale do not govern the sale of products and/or services by parties other than the Seller who may be present on the Website through links, banners, or other hypertext links.

1.7 Before engaging in commercial transactions with such parties, you must check their terms of sale.

1.8 The Seller is not responsible for the provision of services and/or the sale of products by such parties.

1.9 The Seller does not control and/or monitor the websites accessible through these links. Therefore, the Seller is not responsible for the content of such sites nor for any errors and/or omissions and/or violations of the law by them.

1.10 You are required to carefully read these General Terms and Conditions of Sale and all other information provided by the Seller on the Website, including during the purchasing process.

1.11 The Seller shall not be held liable under any circumstances for any indirect, incidental, special, or consequential damages to you or third parties. This includes, but is not limited to, any loss of profit or other indirect loss resulting from the use of the Website or the inability to use it. The Seller cannot guarantee or assert: (i) that the Website is free of viruses or programs that may harm data; (ii) that the information on the Website is accurate, complete, and up-to-date.

1.12 It is possible to place orders on the Website via email. Where applicable, the same terms outlined in these General Terms and Conditions of Sale also apply to email orders. The Seller reserves the right to send you different General Terms and Conditions of Sale for email orders, which will apply exclusively to email purchases. The Seller also accepts orders via telephone. In this case, the provisions of these General Terms and Conditions of Sale shall apply, where compatible.

1.13 All content on the Website is owned by the Seller or third parties. Without the Seller's express written consent, it is prohibited to reproduce, distribute, publish, transmit, modify, or sell all or part of the Website's content, by any means.

ART. 2 PURCHASES ON THE WEBSITE

2.1 To make purchases on the Website, you must follow the procedure on the Website, entering the required information. The sales contract is concluded when the order reaches the Seller's server.

2.2 You agree to immediately inform the Seller if you suspect or become aware of any improper use or disclosure of any information you have entered on the Website.

2.3 You guarantee that the personal information provided is complete and truthful and agree to indemnify and hold the Seller harmless from any damage, liability, or sanction arising from or in any way related to the violation of this commitment. You agree to immediately notify the Seller if you suspect or become aware of any improper use or disclosure of your login credentials for the Website.

2.4 The Seller reserves the right to refuse orders from users who have previously violated these General Terms and Conditions of Sale or any applicable legal provisions.

2.5 To place orders on the Website, you must read and accept these General Terms and Conditions of Sale by selecting the appropriate checkbox in the purchase process. Failure to accept these General Terms and Conditions of Sale will prevent you from making purchases on the Website.

2.6 The Seller is the sole counterparty for users wishing to purchase one or more products through the Website and is, therefore: (i) the entity to which the user directs their order to accept the offer and conclude the sales contract; (ii) the entity that assumes pre-contractual obligations toward the user arising from the offer; (iii) the entity that concludes the sales contract with the user, assuming the relevant obligations and rights. The purchase contract concluded through the Website is, therefore, between the user and the Seller.

2.7 The Seller reserves the right to operate under its trade name on the Website and in communications with customers related to the Website. Therefore, when the Seller's trade name or the first person plural ('We') is used on the Website and/or in customer communications regarding the Website, the reference should be understood to mean both the Website and the Seller.

2.8 The Seller does not guarantee that the Website will be continuously operational. Updates to the CMS platform may result in temporary service suspension. The Seller assumes no responsibility for any harm or damage the user may suffer from this situation.

2.9 After a purchase, you will receive an order confirmation email. The order confirmation email will include at least the following information: (i) Seller's details; (ii) characteristics of the purchased Product; (iii) purchase price and any applicable taxes; (iv) any additional costs; (v) right of withdrawal or its exclusion; (vi) shipping address; (vii) payment method used.

2.10 The colors of the Products on the Website are indicative and may depend on the resolution of the user's device. The Seller assumes no responsibility if the Product color differs from the user's expectations. Users are encouraged to contact the Seller if they have doubts about the color of one or more Products on the Website.

ART. 3 PRODUCT AVAILABILITY

3.1 The Products offered on the Website are limited in number. Therefore, due to the possibility that multiple users may purchase the same Product simultaneously, the ordered Product may no longer be available after the purchase order is transmitted.

3.2 Information on the availability of Products is available on the Website. Product availability is continuously monitored and updated. However, as the Website may be visited by multiple users simultaneously, it is possible that multiple users may purchase the same Product at the same time. In such cases, the Product may appear available for a brief period but may, in fact, be out of stock or unavailable for immediate delivery, requiring restocking.

3.3 You will be informed if the ordered Product is unavailable. In this case, you will be entitled to terminate the purchase contract. Please note that before requesting termination of the contract, the Seller reserves the right to take the following measures: If restocking is not possible, the Seller will provide a different product of equivalent or greater value, subject to payment of the difference if applicable, and with the user's express acceptance. The Seller will offer a discount voucher for purchases on the Website. The voucher amount, the period within which it can be used, and any limitations will be communicated by the Seller. If restocking is possible, the Seller will offer an extension of the delivery period, with the new delivery date specified.

3.4 If a refund is requested for Products that later turn out to be unavailable, the Seller will process the refund within a maximum of 5-10 days.

3.5 If you exercise the right to terminate the contract, the contract will be terminated. If the total amount due, consisting of the Product price, shipping costs (if applicable), and any additional costs as stated in the order (Total Amount Due), has already been paid, the Seller will refund the Total Amount Due in accordance with the provisions of the 'Payment Methods' article below.

ART. 4 PRICES

4.1 The prices on the Website include VAT.

4.2 Additionally, the prices on the Website do not include the RAEE contribution, as the Products sold are not subject to this regulation.

4.3 The Seller reserves the right to modify the price of Products at any time, without notice. However, the price charged will be the one indicated on the Website at the time the order is placed, and any price changes (whether an increase or decrease) after the order is submitted will not be considered.

4.4 Shipping costs are the user's responsibility for orders below or equal to a specific amount (as indicated from time to time on the Website); for higher amounts, shipping is free.

4.5 The Seller will only ship the Products after receiving confirmation of payment authorization or receipt of the Total Amount Due. Ownership of the Products will be transferred to you upon shipment, which is considered the moment the Product is handed over to the courier. The risk of loss or damage to the Products, for reasons not attributable to the Seller, will be transferred to you when you, or a third party designated by you other than the courier, take physical possession of the Products.

4.6 The purchase contract is conditionally terminated in the event of non-payment of the Total Amount Due. Unless otherwise agreed in writing, the order will be canceled.

4.7 If there is an error in the Product price indicated on the Website, the Seller reserves the right to inform the customer of the correct price even after the purchase order has been completed. In this scenario, the customer can accept the new price or cancel the purchase contract. The Seller may also cancel the purchase contract in these cases. The Seller may also cancel the sale in the event of a Product availability error.

ART. 5 PAYMENT METHODS

5.1 This article describes the payment methods available on the Website. Users can find more information by accessing the 'Payments' section on the Website. Users can access this section directly from the Website footer.

5.2 On the Website, you can make purchases using payment cards. The charge will be made only after (i) the payment card details you used have been verified and (ii) the issuing company of the payment card used has authorized the charge. In accordance with the European Union's 2015/2366 Directive (PSD2), users may be required to complete the purchase process by meeting the authentication criteria required by the payment institution managing the online payment. Authentication criteria refer to the user's identity (the user must be registered on the Website for the purchase process) and simultaneous knowledge of the authentication code sent by the payment institution (Strong Customer Authentication). Failure to complete the above procedure may prevent the purchase on the Website from being finalized. The confidential data of the payment card (card number, cardholder, expiration date, security code) are encrypted and transmitted directly to the payment processor without passing through the servers used by the Seller. Therefore, the Seller never has access to and does not store, even if you choose to store such data on the Website, the payment card data used to pay for the Products. The accepted payment cards can be viewed in the Website footer and/or during the purchase process.

MasterCard. PostePay. American Express. ApplePay. Amazon Pay. Google Pay. CartaSì.

5.3 On the Website, you can pay by bank transfer. The bank details are displayed on the Website. If payment is not made within 3 calendar days, the Seller reserves the right to cancel the purchase order.

5.4 On the Website, you can pay cash on delivery. This payment method may be subject to an additional cost, indicated on the Website during the purchase process. Cash on delivery may be limited to orders over a certain amount: in this case, the Seller will notify users on the Website or during the purchase process.

5.5 If the discount code value is less than the order amount, the remaining amount can be paid using the payment methods provided on the Website. Each discount code can only be used for one purchase. Discount vouchers cannot be exchanged for cash under any circumstances.

5.6 Any alternative methods to those mentioned above are or will be described in this article. On the Website, purchases can also be made through the PayPal payment solution. If you choose PayPal as a payment method, you will be redirected to www.paypal.it, where you will make the payment according to PayPal's procedure and terms. The data entered on the PayPal website is handled directly by PayPal and will not be transmitted or shared with the Seller. The Seller, therefore, cannot access and does not store any payment card data linked to your PayPal account or any other payment methods linked to that account. On the Website, purchases can also be made through Klarna's installment payment solution. The first payment will be charged at the time of order shipment and/or at the time of contract conclusion, while subsequent payments will be charged every 30 days from the first charge unless otherwise specified on the Website or by the payment service provider (Klarna). If you choose Klarna as a payment method, you will be redirected to www.klarna.com, where you will follow Klarna's procedure and terms. The data entered on the Klarna website will be handled directly by Klarna and will not be transmitted or shared with the Seller. Payment on the Website can also be made using the 'Satispay' payment solution. If the user chooses to pay via Satispay, the user will make the payment for the Products via the Satispay app, following the procedure provided by Satispay Europe S.A. and the terms and conditions agreed upon between the user and Satispay. When paying via Satispay, the Total Amount Due will be charged by Satispay to the user at the time the order is submitted, coinciding with the online contract conclusion. In case of contract termination or refund for any reason, the refund will be credited to the user's Satispay account. The timing for crediting the refund to the user's payment method linked to the Satispay account depends solely on Satispay and the banking system. Once the refund order has been issued in favor of the account, the Seller will not be held responsible for any delays or failures in crediting the refund to the user, which the user should contest directly with Satispay. The Website also offers the option to pay in installments. The service or services that allow this function are indicated on the Website. The terms of use for the service are described on the Website or the payment service provider's website. The Website also offers the 'PayPal Later' payment option, allowing users to pay in 3 installments without interest. The terms of use for this service are governed directly by PayPal. More information is available at www.paypal.com. The Website also offers the Sofort payment service. The terms of use for this service are available at www.sofort.com. The Website also offers the MyBank payment service. The terms of use for this service can be found at www.mybank.eu. You can also purchase Products using the Scalapay service offered by Scalapay. If you choose to use this service, you can pay for the Product in 3 installments (or the number specified on the Website) without interest. In addition to these sales conditions, the terms of use for Scalapay, which can be viewed at www.scalapay.com, apply.

ART. 6 PRODUCT DELIVERY

6.1 Product delivery is available worldwide, with exceptions. Users can find more information by accessing the 'Shipping' section on the Website. Users can access this section directly from the Website footer. In the event of any inconsistency between the information in this document and the 'Shipping' section, the latter will prevail.

6.2 The delivery obligation is fulfilled by transferring the physical possession or control of the Product to you.

6.3 Product delivery time from order submission: 3 days.

6.4 The term indicated in Art. 6.3 is indicative and not mandatory. Therefore, the Seller reserves the right to deliver the Products within 30 days from the order submission. You are responsible for checking the condition of the delivered Product. Although the risk of loss or damage to the Product, due to causes not attributable to the Seller, is transferred when you or a third party designated by you other than the courier takes physical possession of the Product, the Seller recommends checking the number of Products received and that the packaging is intact, undamaged, neither wet nor altered, including the closing materials. You are encouraged, in your interest, to indicate any anomalies on the courier's delivery document and accept the package with reservations. If the package shows signs of tampering or alteration, it is advisable to promptly notify the Seller.

6.5 Regarding the possibility of requesting delivery of the Products at a 'pickup point,' the Seller informs you that you can collect the Product at a pickup point, depending on the options and methods available on the Website and/or during the purchase process, provided this option is available for the selected Product. You will be promptly notified when the Product is ready for collection at the pickup point you have chosen. Unless otherwise agreed, if you fail to collect the Product, the purchase contract will be deemed terminated by law. As a result, the order will be canceled, and the Seller will refund the Total Amount Due, less shipping costs. Failure to collect the Product will not be considered an exercise of the right of withdrawal (if applicable) and will not entitle you to a full refund of the amounts paid for the Product.

6.6 You acknowledge that collecting the Product is your responsibility. In case of failure to collect the Product, the Seller reserves the right to terminate the purchase contract and seek compensation for any damage caused by the failure to collect the Product.

ART. 7 RIGHT OF WITHDRAWAL

7.1 Users are encouraged to pay special attention to this article, which governs the right of withdrawal.

7.2 The right of withdrawal is the Consumer's right to terminate the purchase contract without being required to provide a reason. If you purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are specified in this article. If no exceptions apply, this article fully applies. The Website sells customized or clearly personalized goods. If you act as a Consumer, the following right of withdrawal rules do not apply by law. Otherwise, the Seller would be unable to resell a Product specifically made for you.

7.3 If you are a Consumer (and if no exceptions to the right of withdrawal apply as specified in this article), you have the right to withdraw from the purchase contract without providing any reason and without incurring any costs other than those specified in this article, within fourteen calendar days (Withdrawal Period). To exercise the right of withdrawal, you must notify the Seller before the Withdrawal Period expires of your decision to withdraw. To do so, you can write to the Seller at the contacts listed in the Introduction or use the contact form available on the Website. You have exercised your right of withdrawal within the Withdrawal Period if the communication regarding the exercise of the right of withdrawal is sent before the Withdrawal Period expires. Unless otherwise agreed, the direct costs of returning the Products are your responsibility, as is the risk for their transport. If the right of withdrawal is exercised, the Product must be delivered to the Seller's premises or another address communicated by the Seller. The Withdrawal Period expires after 14 days: - in the case of an order for a single Product, from the day you or a third party, other than the courier and designated by you, takes physical possession of the Products; - in the case of a Multiple Order with separate deliveries, from the day you or a third party, other than the courier and designated by you, takes physical possession of the last Product; - in the case of an order for a Product consisting of multiple lots or pieces, from the day you or a third party, other than the courier and designated by you, takes physical possession of the last lot or piece.

7.4 If the withdrawal applies, the Seller will refund the Total Amount Due, including any applicable delivery costs, without undue delay and, in any case, no later than 14 calendar days from the day the Seller was informed of your decision to withdraw from the contract. The refund will be made using the same payment method used for the initial transaction. If the Products were shipped using a courier chosen by the Consumer at their expense, the Seller may withhold the refund until the Products are received or until the Consumer provides proof of having returned the Products, whichever comes first. The Consumer is solely responsible for any reduction in the value of the goods resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the Product. The Product must still be kept, handled, and inspected with due diligence and returned intact, complete in all its parts, fully functional, with all accessories and instructions, with identification tags, labels, and any single-use seals, where present, still attached to the Product and intact and untampered with, as well as being perfectly suitable for its intended use and free from signs of wear or dirt. The withdrawal applies to the entire Product. It cannot, therefore, be exercised in relation to parts and/or accessories of the Product. If the Product for which the withdrawal has been exercised has suffered a reduction in value due to handling other than what is necessary to determine the nature, characteristics, and functioning of the Product, the Seller reserves the right to deduct from the refund an amount equal to such reduction in value. The Seller will notify you of this circumstance and the resulting reduced refund amount, providing, where the refund has already been paid, the bank details for the payment of the amount owed by the user due to the reduction in value of the Product. If the withdrawal has not been exercised in accordance with the applicable legal provisions, it will not result in the termination of the contract and, consequently, will not entitle you to any refund. If the right of withdrawal applies, the Products must be returned to the address indicated in the 'Seller Information' section in the Introduction or to the address communicated by the Seller.

7.5 This article governs a very important aspect related to return shipping costs in the event of withdrawal. In light of the above, the Seller deems it appropriate to highlight that the return shipping costs of the Product will be at your expense and under your responsibility.

ART. 8 LEGAL WARRANTY OF CONFORMITY

8.1 The Legal Warranty of Conformity is reserved for Consumers. Therefore, it applies only to users who have made purchases on the Website for purposes unrelated to their business, commercial, artisanal, or professional activity.

8.2 The Seller is responsible to the Consumer for any lack of conformity of the Product that becomes apparent within two years of delivery. The action to assert defects not fraudulently concealed by the Seller is, in any case, time-barred within twenty-six months of delivery of the goods.

8.3 Unless proven otherwise, it is presumed that any lack of conformity that becomes apparent within twelve months of delivery of the Product existed at the time of delivery, unless this assumption is incompatible with the nature of the Product or the nature of the lack of conformity. Starting from the twelfth month following delivery of the Product, the Consumer will bear the burden of proving that the lack of conformity existed at the time of delivery.

8.4 In the event of a lack of conformity of the goods, the Consumer is entitled to have the conformity restored, or to receive a proportional price reduction, or to terminate the contract based on the conditions set forth in Articles 135-bis and following of the Consumer Code.

8.5 The Seller is not liable for damages of any kind resulting from the improper and/or non-compliant use of the Product according to the instructions provided by the manufacturer, nor for damages resulting from force majeure or unforeseen circumstances.

8.6 If you purchased as a Professional, the previous paragraphs of this article do not apply. In this case, the legal warranty is governed by Articles 1490 and following of the Civil Code; in particular, the deadline for reporting any defects is 8 days from discovery, and the action is time-barred one year after delivery.

ART. 9 MANUFACTURER'S WARRANTY

The Manufacturer's Warranty is an additional warranty to the Legal Warranty of Conformity that may be provided by the Seller on the Products. Depending on their nature, the Products sold on the Website may be covered by a conventional warranty provided by the manufacturer (Conventional Warranty). You can only invoke this warranty against the manufacturer. The duration, scope (including territorial scope), conditions, and methods of use, the types of damage/defects covered, and any limitations of the Conventional Warranty depend on the individual manufacturer. The Conventional Warranty is voluntary and does not replace, limit, or exclude the Legal Warranty.

ART. 10 APPLICABLE LAW AND JURISDICTION; ALTERNATIVE DISPUTE RESOLUTION/ONLINE DISPUTE RESOLUTION

10.1 Purchase contracts concluded via the Website are governed by Italian law.

10.2 The application of more favorable and mandatory provisions of the law of the country in which the Consumer resides is unaffected for users who do not have their habitual residence in Italy. It is noted that in the case of a Consumer user, for any dispute relating to the application, execution, and interpretation of this document, the court of the place where the user resides or has elected domicile is competent. For Professional users, the court where the Seller is located is competent, as provided in the Introduction.

10.3 The Seller informs the user who qualifies as a Consumer that if they have submitted a complaint directly to the Seller, but it has not been possible to resolve the resulting dispute, the Seller will provide information regarding the alternative dispute resolution body or bodies for the extrajudicial resolution of disputes arising from a contract concluded under these General Terms and Conditions of Sale (ADR bodies), specifying whether or not it intends to use such bodies to resolve the dispute.

10.4 The Seller also informs the user who qualifies as a Consumer that a European platform for the online resolution of consumer disputes (ODR platform) has been established. The ODR platform can be accessed at the following address: http://ec.europa.eu/consumers/odr. Through the ODR platform, the Consumer user can consult the list of ADR bodies, find the link to each of their websites, and initiate an online dispute resolution procedure involving the Consumer.

10.5 Without prejudice to the Consumer user's right to refer to the competent court for disputes arising from these General Terms and Conditions of Sale, regardless of the outcome of the extrajudicial dispute resolution procedure under Part V, Title II-bis of the Consumer Code. The user residing in a European Union member state other than Italy can also access the European procedure for small claims, established by Regulation (EC) No. 861/2007 of the Council of 11 July 2007, for disputes not exceeding €5,000.00, excluding interest, rights, and expenses. The regulation can be found at http://www.eur-lex.europa.eu.

ART. 11 CUSTOMER SERVICE

11.1 You can request information, send communications, request assistance, or submit complaints by contacting the Seller at the contact details provided in the Introduction or using the contact form available on the Website.

11.2 The Seller will respond within approximately 2 days.

ART. 12 REVIEWS

12.1 Pursuant to Legislative Decree No. 26 of 7 March 2023, the Website allows users to post reviews. The Seller guarantees that the reviews posted come from consumers who have actually purchased or used the Product. This is because users receive an email after purchasing on the Website with a request to post a review on the Website. Since the email is received only after the purchase, it is reasonable to assume that the review is based on a genuine purchasing experience on the Website. Some of the reviews posted on the Website may have been solicited, for example, by sending a discount voucher. In such cases, this circumstance is duly indicated on the solicited review. Additionally, reviews resulting from sponsorships or relationships with a professional (e.g., an influencer) may also be posted; this circumstance is also duly disclosed in the relevant review.

ART. 13 MISCELLANEOUS

13.1 This document fully governs the relationship between you and the Seller. The rights and obligations provided by the applicable law at any given time are unaffected.

RETURN POLICY

You have 30 days to request a return through our return service. Once the request is completed and accepted, we will send you the necessary information to return the product. Exchanges are not possible. You can open a return request for the order you wish to return and place a new order for the product you wish to receive again. Returns will be accepted within 30 days of the product's arrival. Returns requested after 30 days of arrival will not be accepted, except in cases of product defects caused by the manufacturer. Returns are not possible for personalized products. You can return the product using our easy return service: product pickup by our courier always costs €8, which will be deducted from the refund amount. Alternatively, you can send the product via a tracked shipment (always after communication and opening the return here) directly to our store, located at: Centro Ottico Rizzo Via Nazionale, 173 82030 Dugenta BN Cell: 3510330125 Email: info@centrootticorizzo.com If you placed an order and cannot open the return procedure, you can request it by writing to us via the 'Contact Us' section in the menu, by email at info@centrootticorizzo.com, or by contacting us via Live Chat support. An operator will respond within 24 hours. **REMEMBER TO ALWAYS COMMUNICATE YOUR ORDER NUMBER AND EMAIL TO THE OPERATOR ASSISTING YOU.** The refund will be made using the same payment method through which the order was placed (except for cash on delivery, for which a refund method will be chosen together, either Bank Transfer or PayPal).

Refund Timing

Once the return request is received, we will confirm within 48/72 business hours if it has been accepted (excluding Saturdays and Sundays). After that, once the product arrives at our warehouse, it will undergo quality control within 2/3 business days from receipt. If you have chosen a bank transfer, we will forward your details to our administration, which will process the transfer within 3-5 business days after the return process is closed. Please note that any cash on delivery fees paid during the order will **Never** be refunded. There will be no return costs if the request is due to a structural defect in the product. This defect will be assessed by our quality department only if reported within 72 hours of receiving the product.

Return with Voucher

It is possible to make a return without a refund but with the issuance of a voucher that can be used indefinitely on our website. In this case, the return costs will be the same as described above.

How to Ship the Product Back

We offer the convenience of requesting product pickup, either at home or at an agreed address, by the courier responsible for returning it. Additionally, to further simplify the process, along with the confirmation of return request acceptance, you will receive an email with instructions on how to properly package and ship the product. Returns sent independently or not entrusted to the designated courier will not be accepted unless prior communication with our team has been made.

Return with Cash on Delivery Payment

The return procedure is identical to the previous ones, but in no case will the cash on delivery fee be refunded, as it is an additional service explicitly requested by the customer at the time of ordering.

Dispute Resolution

We always strive to ensure that customers never have issues with their orders or products. In the exceptional case that this happens, for disputes regarding the sales contract: it is governed by Italian law. In the case of a consumer user, the court of residence or domicile of the seller, if located in Italy, will be competent.